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This page sets out the legal framework that governs your account on mpoglaxy. Access and eligibility depend on local law and are available only where local law permits — review the terms below to understand your rights and our obligations before you continue.
When you open an account on mpoglaxy, you enter into an agreement governed by the terms published on this page. These terms apply to every interaction your account has with our platform — from the moment you log in to the point you request a withdrawal to your DANA, OVO or GoPay wallet. We operate under a jurisdiction-dependent framework: availability and account access are subject to local law, and we do not extend service to regions where access is restricted by applicable regulation. We hold the account data you provide to us — your registered details, transaction history and session records — in accordance with the retention schedule described in the Trust section below. No personal information submitted through your account is shared with third parties for marketing purposes. Where our platform relies on game content from studios such as CQ9, PG Soft or Microgaming, those studios supply game titles only; they do not process your payments or hold your account credentials. Changes to this policy are posted on this page. Continued use of your account after a posted change constitutes acceptance of the revised terms. If a specific clause is unclear, the support contact route below is the right place to raise it.
Not every element of your experience on mpoglaxy falls under the same policy clause. Understanding the boundary between account-level obligations and third-party service areas helps you direct questions to the right place — and saves time when something needs to be corrected.
Login credentials, session management and the account dashboard are covered fully by this policy. Any access dispute — blocked login, unrecognised device, or account suspension — should be raised through the support contact route on this page.
Deposits and withdrawals processed through DANA, OVO or GoPay are governed by both this policy and the individual wallet provider's own terms. We control the instruction sent from your account; the wallet provider controls execution on their side.
Game content supplied by studios — including titles from CQ9, PG Soft and Microgaming — is delivered under those studios' own content licences. We carry their titles in our lobby; we do not carry their legal obligations as our own.
Links or redirects to external services — payment processors, identity verification tools, or partner pages — fall outside the scope of this policy the moment you leave our domain. Review each third party's own terms before providing information.
Your account on mpoglaxy is yours to manage. Within the bounds of local law and our published terms, you have concrete actions available to you — and we have built the account area to surface them without requiring a support ticket for every step. Transaction records are available inside your account dashboard after login. The history log shows deposit and withdrawal entries by date, including the wallet channel used — DANA, OVO or GoPay entries are labelled accordingly. If a record appears incorrect, you can raise a correction request directly through the live chat channel; have your transaction reference ready when you do. Account details — registered email, contact number, preferred wallet — can be reviewed in the Profile section of your dashboard. Some fields require identity verification before they can be updated; the dashboard displays which fields are locked and what verification step is needed. For policy questions that go beyond what the FAQ below covers, the written contact route in the Support section is the appropriate path.
Open your account dashboard after login and navigate to the transaction history tab. Every deposit and withdrawal entry — including DANA, OVO and GoPay transactions — is listed there with date and reference number.
Visit the Profile section in your dashboard to review registered details. Fields requiring verification are flagged; follow the instructions shown on screen to submit the correction request through the verified path.
Live chat is available directly from your account page. For policy-specific questions — data handling, retention periods, or scope disputes — the written contact route in the Support section creates a traceable record.
If you need a formal response to a data or account question, use the email contact route listed below. Include your registered account identifier and a clear description of the request so we can respond to the right record.
Policy questions are handled separately from game or payment support. Use the routes below to make sure your question reaches the right team — a general chat query and a formal data request go to different places, and routing correctly means a faster, more precise response.
Available from the account dashboard for account-level questions, transaction disputes and general policy clarification. Identify yourself with your registered email when the chat opens so the agent can locate your record immediately.
Use the email address listed in your account's Help section for formal policy requests — data correction, retention queries, or scope disputes that require a written response. Include your account reference in the subject line.
The self-service path inside your account covers the majority of policy-adjacent tasks: transaction history, profile corrections, and verification status. Check here first before raising a support request — the answer is often already visible.
Account security and data handling are not afterthoughts in how we run mpoglaxy. The steps below describe what we do and, importantly, where you can check the current state of each item in your own account area rather than relying on a general assurance.
We retain account and transaction data for the period required under applicable law in supported regions. The retention schedule applies to all wallet entries — DANA, OVO, GoPay — and session logs. The current state of your own data is visible in your account dashboard after login.
We use session cookies to keep your account active while you navigate the lobby, and functional cookies to remember language and display preferences. No third-party advertising cookies are placed through our domain. You can review active cookie categories in your browser settings at any time.
Login access is protected by credential verification at each session. If you believe your account has been accessed without your knowledge, contact live chat immediately with your registered email — the team can review session logs and act on the report.
To request a change to how your data is handled — including deletion requests where local law permits — use the email contact route in the Support section above. We respond to confirmed account holders only; include your account identifier so we can verify before acting.
The questions below cover what we hear most often from account holders about their rights, data handling and how to act on something that needs to change. If your question is not here, the live chat and email routes in the Support section above are the right next step.
Yes. Transactions you initiate from your mpoglaxy account to DANA or GoPay are covered by this policy up to the point the instruction leaves our platform. Once the instruction reaches your wallet provider, their own terms apply. Both sets of terms govern different parts of the same transaction.
Yes, where local law supports this right. Submit the request through the email contact route listed in the Support section — include your registered account identifier. We respond to verified account holders only; the process and any applicable timelines are outlined in the response we send you.
Closing an account does not immediately delete all records. We retain data for the period required by applicable regulation in your region. After that period, data is removed from active systems. You can ask about the specific retention period for your account through the email support route.
No. Studios such as CQ9 and PG Soft supply game content — the slot titles and live table games visible in our lobby. They operate under their own content licences and are not parties to the account agreement between you and mpoglaxy. Queries about game mechanics go to our support team, not the studio directly.
Open the Profile section inside your account dashboard. Fields that can be self-corrected are editable directly; fields that require verification are flagged with the step needed. If the dashboard does not allow the change you need, contact live chat and describe the correction — include your account email for faster identification.
This page always shows the current version. When we update the terms, the change is posted here and the date is shown at the top of the policy. Continued use of your account after a posted update means you accept the revised terms. Check this page if you are unsure which version applies to your account.