These terms set out the rules that govern your account on mpoglaxy, covering how you access the platform, how transactions are processed through DANA, OVO, and GoPay, and what we expect from you and what you can expect from us. Read them carefully before you start using any part of the service, because opening an account means you have accepted what is written here.
Account Eligibility
Transaction Rules
DANA · OVO · GoPay
Account Suspension Conditions
KEBIJAKAN RESMI
What These Terms Cover and How They Apply
mpoglaxy operates this platform for Indonesia, and these terms apply to every account registered through mpoglaxy. Access to any part of the service — whether you are browsing game categories, processing a transaction, or contacting support — is conditional on your acceptance of this agreement. Where local law affects how a specific rule applies to you, the locally applicable version takes precedence, and availability of any feature depends on whether it is permitted in your region. We update these terms when our service changes, and the version published on this page is always the current one. You are responsible for checking this page when you receive a notice that terms have been revised. If you continue using your account after a revision, that counts as acceptance. Payment activity through DANA, OVO, or GoPay is also subject to the individual terms of those e-wallet providers, which sit outside this agreement. We are not liable for any restriction or delay those providers apply to a transaction on their end.
DANA
Transactions made through DANA are processed under DANA's own service terms. mpoglaxy records the instruction; DANA executes the transfer. Any hold or verification step on the DANA side is outside our control.
OVO
OVO payments follow OVO's user agreement. When you initiate a transfer from your OVO wallet to your mpoglaxy account, both sets of terms apply simultaneously. Check your OVO app for any transfer limit that may affect the amount.
GoPay
GoPay transactions are governed by Gojek's payment terms. mpoglaxy confirms receipt once the transfer clears on our end. If GoPay shows a successful send but your mpoglaxy wallet has not updated, contact our support team with the reference number.
QRIS
QRIS payments follow Bank Indonesia's real-time transfer framework. When you scan the QRIS code shown in your account deposit screen, the amount moves according to your bank or e-wallet's own cut-off schedule.
CAKUPAN KEBIJAKAN
Where This Policy Applies and What It Does Not Cover
These terms have a clear boundary. They govern what mpoglaxy controls directly — your account, the content in our lobby, and transactions we initiate or receive. They do not extend to third-party services you connect to through your account, nor do they override any applicable Indonesian regulation that supersedes private agreement. Understanding the scope helps you know exactly which document to refer to when a question comes up.
Account Access
Your login credentials, account wallet balance, transaction history, and profile settings all fall inside the scope of these terms. Any rule we publish about account suspension, verification, or wallet correction applies here.
Transactions
Deposits and withdrawals processed through the mpoglaxy platform are covered by these terms. However, the portion of a transaction handled inside DANA, OVO, or GoPay infrastructure is governed by those providers' own agreements, not ours.
Site Content
Game titles available in our lobby — including slots, live tables, and crash games — are covered by these terms in the sense that we publish rules about how game results are recorded and how disputes about them are handled.
Third-Party Services
Links or integrations pointing outside mpoglaxy are not covered by this policy. We have no visibility into the terms, data practices, or availability of external services, and we accept no responsibility for them.
HAK AKUN ANDA
Practical Actions Available to You Under These Terms
Your account on mpoglaxy gives you a set of concrete actions you can take at any time without needing to contact support first. Transaction records are visible in the history section of your account dashboard once you log in — each entry shows the method used, the amount, and the status at that point. If a detail in your account profile needs correcting, the edit fields are in your account settings page; for changes that affect verification status, you will need to submit a request through the support channel so the team can update it on the back end. Raising a question about a term you do not understand is straightforward: use the live chat route listed on this page or open a ticket through the contact form. If you believe a transaction has been recorded incorrectly, note the reference number shown in your history and bring it to support with that reference — it speeds up the check significantly.
Review Your Records
Log in and open the transaction history section. Every deposit and withdrawal, including those made via DANA or GoPay, is listed with a status marker. No separate request is needed to view this.
Correct Account Details
Basic profile fields can be edited directly in account settings. Verification-linked details — such as the wallet name tied to your OVO or DANA account — require a support request so our team can apply the change correctly.
Raise a Policy Question
If a clause here is unclear, you can ask via live chat or the contact form. Cite the section heading and your question; the support team will respond with the applicable explanation for your account situation.
Request a Dispute Review
For any transaction you believe is recorded incorrectly, provide the reference number from your history when you contact support. This allows the team to locate the record quickly and confirm or correct it.
JALUR DUKUNGAN
How to Reach Us About These Terms
If a question about these terms cannot be answered by reading this page, three contact paths are available. Choose the one that fits the urgency of your question. For account-specific matters — a transaction discrepancy or a verification issue — live chat connects you to the support team directly. For written records of a policy question or a formal dispute, the contact form creates a timestamped ticket. The FAQ section on this page covers the questions we receive most often about user rights, account access, and transaction rules.
Live Chat
Open the chat widget in the bottom corner of any page after you log in. State your account email and describe the specific clause or transaction you are asking about. The team responds in the chat thread.
Contact Form
The contact form is available in the Help section of your account. It creates a support ticket with a reference number. Use this route when you need a written record of the question and the response — useful for policy disputes.
FAQ on This Page
The FAQ section below answers the most common questions about these terms — what they cover, how updates work, what to do if your account is suspended, and how to raise a correction. Check it before opening a live chat.
PENGELOLAAN KEBIJAKAN
How We Handle Data, Security, and Policy Changes
We keep a record of the terms version you accepted when you opened your account. If we revise the terms, we publish the updated version on this page and send a notice to the email address registered on your account. The date at the top of this page reflects when the current version came into effect. For account security, the verification steps shown in your account settings are what we rely on to confirm your identity — we do not ask for credentials through chat or email. Data we hold about your account activity is used only for the purposes described in our privacy policy, which sits alongside these terms. If you want to know what records we hold on your account, submit a request through the contact form; we will respond within the timeframe shown in the privacy policy.
Version Record
We log the terms version active at the time each account was created. If you have questions about which version applied to a past transaction, the support team can look up that record using your account reference.
Account Security
We handle account verification through the steps shown inside your account settings. mpoglaxy staff will never ask for your password or full wallet PIN through chat or email — any message requesting those details is not from us.
Data Retention
Transaction and account data is retained for the period required under applicable Indonesian data regulations. You can request a summary of the data we hold by submitting a contact form ticket — the response timeframe is shown in our privacy policy.
Policy Update Process
When these terms change, the new version is published here and an email notice goes to your registered address. Continued use of your account after that notice constitutes acceptance. The effective date is always shown at the top of this page.
PERTANYAAN UMUM
Common Questions About These Terms
The questions below reflect what users most often ask about how these terms work in practice — covering account access, transaction disputes, policy updates, and what happens when a rule changes after your account is already active.
When do these terms apply to my account?
These terms apply from the moment you create an account on mpoglaxy. Every session, transaction through DANA, OVO, or GoPay, and any content you access in the lobby is covered by the version published on this page at the time of that activity.
What happens if mpoglaxy updates the terms?
We publish the revised version on this page and send an email to your registered address. The effective date at the top of the page changes to reflect when the new version took effect. Continuing to use your account after that date means you accept the updated terms.
How do I dispute a transaction recorded incorrectly in my account?
Open your transaction history, note the reference number next to the entry you are questioning, and contact support through live chat or the contact form with that reference number. The team will locate the record and confirm or correct the status.
Can my account be suspended, and what are the grounds for that?
Yes. We may suspend access if we detect activity that violates these terms — including attempts to manipulate account balances, providing false verification details, or activity inconsistent with the account's stated purpose. Notice is sent to your registered email when a suspension is applied.
Do DANA, OVO, and GoPay terms affect what I agreed to here?
Both sets of terms apply at the same time for payment activity. mpoglaxy's terms govern the instruction and the record on our end; DANA, OVO, or GoPay's terms govern the transfer on their side. A restriction applied by your e-wallet provider is not governed by this agreement.
How do I request a copy of the data mpoglaxy holds on my account?
Submit a request through the contact form in your account's Help section. State your registered email and specify that you are requesting an account data summary. We respond within the timeframe set out in our privacy policy, which is linked from this page.
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